Refund & Cancellation Policy
This policy explains how you can cancel an eScanX subscription and how refunds are handled. It supplements our Terms of Service.
Cancelling your subscription
You can cancel your subscription at any time from the billing portal — go to Billing in your dashboard and choose Manage Billing. Cancellation takes effect at the end of your current billing period — you keep access and any remaining credits until then, and you will not be charged again.
Refunds
eScanX is currently in public beta. During the beta, refund requests are handled on a case-by-case basis — if you have a billing concern, contact us and we will work with you to resolve it. Your statutory consumer rights under applicable EU and Finnish law are unaffected.
Plan changes
Upgrading charges the full new-plan price immediately and starts a new billing period (no proration for unused time); the new credits are added to your balance. Downgrades take effect at the end of your current billing period.
Contact
For any billing, cancellation, or refund question, email support@erichsol.com. Seller: Erichsol Oy, VAT FI34927322, Kanttiinitie 10 C, 02680 Espoo, Finland.