Get in touch
Have questions about our OCR API? Need help with integration? Our team is here to help you succeed with document intelligence.
Quick Response
We aim to respond within 1 business day
Technical Support
Our engineering team is here to help
Email Support
Reach us anytime via email
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Get in touch
"Every message matters to us. We're passionate about helping you extract maximum value from your documents. Your success with eScanX is our top priority - reach out anytime."
- The eScanX Team
Direct Email
Support & Technical: support@erichsol.com
Sales & Partnerships: sales@erichsol.com
Typical response: 1 business day
Developer Resources
API guides, code samples, and integration tutorials
Coming SoonAbout Erichsol
Built by Erichsol Oy, Finland - innovating document intelligence solutions
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Choose the support channel that works best for you
Technical Support
Get help with API integration, troubleshooting, and best practices from our engineering team
Enterprise Solutions
Custom integrations, dedicated account management, and tailored SLAs for large-scale deployments
Frequently Asked Questions
Quick answers to common support questions
What is your typical response time?
During the public beta we aim to reply to email within 1 business day for everyone. Dedicated priority support arrives with our paid tiers (coming soon).
Do you offer technical implementation support?
During the beta we help everyone by email. Dedicated technical support and account management are coming with our paid and Enterprise plans.
Can I schedule a demo or onboarding call?
You can try eScanX right now with our self-serve interactive demo. Guided onboarding calls are coming with our paid and Enterprise plans — email sales@erichsol.com and we will keep you posted.
What languages do you support?
Our support team provides assistance in English. Our OCR engine supports multiple languages for document processing.
How do I report a bug or request a feature?
You can submit bug reports and feature requests through your dashboard, via email, or through our developer portal.