Question 1

What is eScanX?

Accepted Answer

eScanX is an EU-hosted intelligent document OCR service. It reads receipts, invoices, purchase orders, sales orders and bank statements and turns them into structured data.

Question 2

How does it work?

Accepted Answer

You upload a document in the web app or send it to the API. eScanX extracts its fields, such as the seller, dates, totals, VAT and line items, and returns them as JSON. In the web app you can check and correct the fields before you send the document on.

Question 3

Which file formats can I send?

Accepted Answer

JPEG, PNG, WebP, HEIC and PDF. The largest file you can send depends on your plan.

Question 4

Do I need to write code?

Accepted Answer

Not for the web app: you upload, check and send documents in your browser. The API is for developers, and its documentation has examples in cURL, JavaScript and Python.

Question 5

How do I get an API key?

Accepted Answer

Sign up, open API Keys from your account menu and choose "Create API Key". The key is shown only once, so copy it and store it securely. Organization owners and admins can create keys.

Question 6

Is there an SDK?

Accepted Answer

Not yet. The REST API works with any HTTP client, and official SDKs for JavaScript and Python are planned.

Question 7

Can I process documents in bulk?

Accepted Answer

Yes. The asynchronous jobs endpoint takes a batch of files in one request and creates a job for each. Poll a job for its result, or give a webhook URL to be notified when each job completes or fails.

Question 8

Which tools does eScanX connect to?

Accepted Answer

Manager.io, through a connector. Other tools can connect through the API.

Question 9

Is my data secure?

Accepted Answer

Documents are encrypted in transit with TLS 1.3 and at rest with AES-256-GCM via AWS KMS envelope encryption for credentials; AWS S3 SSE-KMS for files.

Question 10

Where is my data processed and stored?

Accepted Answer

In the EU, on EU-resident infrastructure: EU (Stockholm), EU (Finland). Your documents do not leave the EU.

Question 11

How long do you keep my documents?

Accepted Answer

Documents are deleted automatically after 30 days, and the results of API extractions after 30 days. Your organization can choose its own period, up to 365 days depending on your plan. A deleted document can be restored from the trash for 7 days. You can also delete a document permanently at once.

Question 12

Are you GDPR-aligned? Is there a DPA?

Accepted Answer

eScanX is GDPR-aligned. A data processing agreement (DPA) is available on request.

Frequently Asked Questions

Using eScanX